Service
At Wheel Freedom, we understand how important it is to have peace of mind. As soon as you have completed our easy order process, your order will be on its way to you by next working day delivery, provided it is placed by 3.30pm Monday - Friday.
All of our products are shipped in a custom made Wheel Freedom box which collapses for easy storage, for use again at the end of the hire period.
You will be charged every fortnight (please see our
pricing page). When you would like to finish the hire, simply let us know and we will arrange collection.
In the unlikely event that you have a problem with your item, let us know and we aim to have a replacement with you next working day. At this time we will collect the faulty product at no cost to you.
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FAQs
How do I order?
What are your hire charges?
How is payment collected?
How do I take ownership of my equipment after 1 year?
How secure are my details?
Will I have to pay a deposit?
Is there a minimum or maximum hire period?
How and when will my order be delivered?
Do I need to assemble anything?
What happens if there is a problem?
I want to finish the hire. How do I arrange collection?
Is there a manufacturer’s guarantee?
I am disabled; can I place an order without paying VAT?
What are the manufacturer’s specifications?
How do I order?Orders can be placed by clicking on the 'hire now' button at the top of the page.
You will need to register with us. When you place your order we will require your billing address, credit card details, contact telephone number and delivery address. Once the order is complete you will receive a confirmation email.
Alternatively if you would like to speak to one of the team call us free on 0800 0258005.
What are your hire charges?Please go to our
pricing page for further information.
How is payment collected?Payment will be collected from the beginning of your hire period every 2 weeks by a credit card subscription service.
Once you have told us that you would like to finish the hire, no further payments will be taken. Any unused hire period cannot be refunded.
After 1 year you have the option to own the hired product at no additional cost.
How do I take ownership of my equipment after 1 year?After one year of hiring you have the option to take ownership of your equipment. You can either do this by logging into your account or speaking with one of the team. If you choose to take up this option the equipment will become yours and you will no longer be covered by our next day replacement service, the equipment will also have passed out of its manufacturers warranty at this time.
Unless we hear from you we will assume that you wish to keep the next day replacement service and will therefore continue to charge your card the reduced 13+ week charge for this service.
How secure are my credit card details?All payment is dealt with securely. Please see
checkout security for further details.
Will I have to pay a deposit?No. We do not require a deposit in order to keep our service more affordable.
Is there a minimum or maximum hire period?No. Hire periods last for as long as you want, when you want to finish the hire simply let us know and we will arrange collection. However there is a minimum charge of two weeks hire, in addition to the usual carriage costs.
After 1 year you have the option to own the item for no additional cost.
How and when will my order be delivered?Your order will be delivered by a national courier in a custom-made Wheel Freedom box. Delivery costs £29.99: this price includes both delivery and collection of the order at the end of the hire period.
If we have received your order by 3.30pm on a working day, your chair will be dispatched the same day and will arrive before 12pm on the next working day.
If you do not require your order straight away please phone us on 0800 0258005, we can then schedule a delivery day for you.
If you live in the Scottish Highlands or do not live within mainland Britain please contact us as there may be an additional delivery charge or the delivery may take longer depending on the location. For further details please see the
delivery page.
Please retain the box for collection. It is collapsible and can be stored easily.
Do I need to assemble anything?The Wheelchairs arrive assembled and folded down. They only require the footplates to be clipped on.
The scooters come in five large pieces and clip together very simply. Likewise the scooter can be disassembled very simply for transportation.
What happens if there is a problem?Before dispatch all Wheel Freedom products have been through a Sunrise Medical approved inspection.
However, if you do experience a problem please contact us. We will help you to fix the problem or arrange your next day replacement service.
We will make a charge if the fault has occurred through deliberate misuse. For further details, please see our terms and conditions.
I want to finish the hire. How do I arrange collection?Login to your Wheel Freedom account and click on the ‘Return Chair’ option.
You will be asked to fill in the collection address and all payments will finish when you submit this. One of the Wheel Freedom team with then be in contact to arrange the collection - this will normally be on the next working day. Alternatively you can call the Wheel Freedom team on 0800 025 8005.
Is there a manufacturer’s guarantee?All products are fully guaranteed for the duration of the hire period. This forms part of the next day replacement service.
I am disabled; can I place an order without paying VAT?Mobility hire is available to those who are 'chronically sick or disabled' without VAT.
According to HM Revenue and Customs a person is ‘chronically sick or disabled’ if he/she is a person:
- with a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities;
- with a condition which the medical profession treats as a chronic sickness, such as diabetes; or
- who is terminally ill.
It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
If you or the person you are hiring for is classified as chronically sick or disabled please call us on 0800 0258005 and we will arrange for a form to reclaim the VAT to be sent to you. When we've received the completed form, we will arrange for any VAT which you have paid to us to be refunded at the end of the hire period.
What are the manufacturers specifications?Moonlight Breezy Lightweight Foldable Wheelchair
Effective seat width: 460mm (18 inches)
Footrest: Swing away removable
Backrest height: 43cm (17 inches)
Overall length with footrest: 1060mm (22 inches)
Overall width: 670mm (26.4 inches)
Folded width: 340mm
Folded height: 650mm
Total mass: 13.5kg
Effective seat depth: 430mm
Seat surface height at front edge: 480mm
Armrest: Fix arm
Footrest to seat distance: 365 – 490mm
Armrest to seat distance: 180mm
Hand rim diameter: 490mm
Maximum user weight: 115kg (18 Stone)
Please note: Our standard Moonlite wheelchair has an 18 inch seat, as stated above, as this is suitable for the vast majority of hires. However we do keep a stock of 16 inch seat chairs for those who require them. This chair has an overall width of 620mm (24.4 inches). Please contact us on 0800 0258005 if you wish to hire one of these wheelchairs.
Basix Lightweight Elevated Leg Rest Wheelchair
Effective seat width: 460mm
Backrest height: 460mm
Overall width: 790mm
Folded width: 300mm
Folded height: 950mm
Total mass: 15kg (without elevated footrest)
Effective seat depth: 430mm
Seat surface height at front edge: 505mm
Armrest: 340mm
Armrest to seat distance: 240mm
Hand rim diameter: 530mm
Maximum user weight: 125kg (19.5 Stone)
Lightweight Scooter
Length 98cm (38.5'')
Rear width 51cm (20'')
Max. user weight 113 kg (250 lb)
Battery capacity 12 AH
Max safe slope 9° at 113kg (250lbs)
Turn radius 115cm (45.3”)
Seat - base height 40.5 - 49.5 cm (16'' - 19.5'')
Max speed 6.4 kph (4 mph)
Wheel diameter front 17.5 cm (7'')
Wheel diameter rear 19.0 cm (7.5'')
Tyres Solid
Charger off-board 1.5 Amps
Range 16 km (10 mls)
Overall weight 40 kg (88.1 lbs)
Seat weight 10.4 kg (22.9 lbs)
Battery weight (each) 4.31 kg (9.5 lbs)
Drive unit weight 10.7 kg (23.6 lbs)
Heaviest part (front section) 16.8 kg (37 lbs)
Ground clearance 6 cm (2.5'')
Controller (pgdt) S - drive (programmable by dealer)
Lotus Bath Lift
Weight Limit 140kg
Colour: White with blue covermats
Total weight (Including hand control): 12.9kg
Max seat height: 440mm
Min seat height 72mm
Seat Length 405mm
Seat Width excluding side flaps (B) 375mm
Seat width including side flaps 715mm
Backrest Width 340mm
Backrest Height 710mm
Base Plate 630 x 340
Recline angle 40 degrees