Wheel Freedom The Mobility Hire Solution
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Terms & Conditions

1. National Mobility Hire
2. Short-Term Powered Mobility Hire
3. Long-Term Powered Mobility Hire
4. Website Terms of Use

Please note that only the National Mobility Hire Terms and Conditions apply to orders placed through the website.

National Mobility Hire

Please read these terms and conditions carefully before ordering any Services from this Website. You should understand that by ordering any Wheelfreedom Services you agree to be bound by these Terms and Conditions. Wheelfreedom's Services are only intended for use by persons resident in England, Scotland and Wales. Wheelfreedom does not accept orders from outside these countries.
1. Interpretation

1.1 In these Conditions:

"Hirer" means the person whose order for the Services is accepted by Wheelfreedom, as identified in the Contract;
"Conditions” means the standard terms and conditions of supply set out in this document;
"Contract” the Hirer's order form which has been completed online at the Website and Wheelfreedom's acceptance of it, which shall at all times be subject to and incorporate these Conditions;
"Duration" means the duration of the Contract, including any extension of the Minimum Contract Period which may apply in accordance with Clause 4.2 of these Conditions;
"Equipment” means a product of the specification and model notified by Wheelfreedom, which Wheelfreedom is to supply in accordance with the Contract;
"Minimum Contract Period" means the minimum contract period set out in the order form completed by the Hirer and accepted by Wheelfreedom pursuant to these Conditions;
"Notice Period" has the meaning given to it in Clause 2.4;
"Services” means the hire of Equipment by Wheelfreedom to the Hirer for the Duration, subject at all times to these Conditions
"Website" means the Wheelfreedom website currently located at www.wheelfreedom.com
"Wheelfreedom” means Wheelfreedom Limited (registered in England under number 06227753) with its registered address at Unit 5, 271 Merton Road, London. SW18 5JS and for which the contact details are set out in Clause 15 below;
"Working Days" means all days excluding weekends and public holidays in the country in which the Hirer is domiciled for the purposes of this Contract.

1.2 Headings in these Conditions are for convenience only and shall not affect their interpretation. Words in the singular shall include the plural and vice versa.

1.3 A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension or re-enactment and includes any subordinate legislation for the time being in force made under it.

1.4 A person includes a natural person, corporate or unincorporated body (whether or not having a separate legal personality) and that person's legal and personal representatives, successors and permitted assigns.

1.5 Where the words "include(s)", "including" or "in particular" are used in these Conditions, they are deemed to have the words "without limitation" following them and where the context permits, the words "other" and "otherwise" are illustrative and shall not limit the sense of the words preceding them.

2. Basis of the Contract
2.1 All Contracts for Services between Wheelfreedom and the Hirer are subject to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions. After placing an order via the Website, the Hirer will receive an email from Wheelfreedom acknowledging receipt. Please note that this does not mean that the order has been accepted. All orders are subject to acceptance by Wheelfreedom and shall commence in accordance with Clause 4.1 below.

2.2 No variation to these Conditions shall be binding unless expressly agreed in Writing between authorised representatives of the Hirer and Wheelfreedom.

2.3 The Hirer should print and keep a copy of the Contract and these Conditions for his or her records. The Conditions are version dated, so Wheelfreedom's records will indicate which version applies to the Hirer's Contract at the date that the relevant order was accepted.

2.4 Wheelfreedom may update these Conditions periodically by giving you at least 30 days' advance notice in writing ("Notice Period") to your registered email address. If Wheelfreedom makes a change to the Contract which would reasonably be regarded as being to the Hirer's material detriment, the Hirer may terminate the Contract by giving Wheelfreedom written notice within 14 days of receipt of notice of the change from Wheelfreedom, such termination to take effect on expiry of the Notice Period.

2.5 Wheelfreedom's employees and agents are not authorised to make any representations nor give any advice concerning the Equipment and Services unless confirmed by Wheelfreedom in writing. In entering into the Contract the Hirer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.

2.6 By placing an order with Wheelfreedom, the Hirer warrants that he or she is:

(a) legally capable of entering into binding contracts;

(b) at least 18 years old;

(c) resident in either England, Scotland or Wales.

3. The Service

3.1 Wheelfreedom will provide the Hirer with the Service for the Contract Duration.

3.2 While Wheelfreedom will use reasonable endeavours to meet requested delivery dates for Equipment, any dates quoted for delivery of the Equipment and Services are approximate only and Wheelfreedom shall not be liable for any delay in delivery howsoever caused. Time for delivery shall not be of the essence.

3.3 If Wheelfreedom fails to deliver the Equipment for any reason other than any cause beyond Wheelfreedom's reasonable control or the Hirer's fault and Wheelfreedom is accordingly liable to the Hirer, Wheelfreedom's liability shall be limited to (at its option) either (a) using its reasonable endeavours to supply replacement Equipment as soon as possible or (b) refunding to the Hirer any amounts which have been paid by the Hirer under the Contract in advance.

4. Duration
4.1 The Contract with Wheelfreedom commences when the Hirer places its order and gives its authorization to process payment for the Contract, subject to any notification of non-acceptance from Wheelfreedom. The Contract will last for at least the Minimum Contract Duration.
4.2 The Contract will continue automatically after the Minimum Contract Period expires, unless and until it is cancelled or terminated pursuant to these Conditions.
5. Your Legal Right to Cancel
5.1 If the Hirer is a consumer, the Hirer has the right to change its mind and cancel the Contract by giving notice to Wheelfreedom within 7 Working Days following the day after the date that the contract is concluded under Clause 4.1. However, if Wheelfreedom has activated the Service by providing the Hirer with the Equipment before the end of this cancellation period and has notified the Hirer as such, then the Hirer will no longer have the right to cancel the Contract. The Hirer's rights under Clause 11 (in relation to Equipment that does not meet Wheelfreedom's warranties) will not be affected by this right to cancel being extinguished.
5.2 If the Hirer exercises its right to cancel as set out above:
(a) the Contract will be terminated and Wheelfreedom will refund to the Hirer all charges which the Hirer has already paid under the Contract; and
(b) the Hirer shall be responsible for reasonable costs of returning the Equipment to Wheelfreedom safely and in the condition in which it was delivered to the Hirer, in accordance with Clause 7 of these Conditions. The Hirer has a legal obligation to take reasonable care of the Equipment while it is in the Hirer's possession, and Wheelfreedom may take action against the Hirer for compensation where the Hirer has failed to comply with this obligation.
6. Hirer's Responsibilities

6.1 The Hirer shall sign to acknowledge receipt of the Equipment on delivery. Any Equipment shortages must be agreed and noted on the delivery note at the point of delivery. Equipment defects should be reported to Wheelfreedom as soon as possible after delivery, and the Hirer should use all reasonable efforts to notify Wheelfreedom of any defects within 7 days of delivery.

6.2 The Hirer will provide adequate delivery and collection access to enable Wheelfreedom to provide the Services. Equipment transported in the Hirer's own vehicle or by the Hirer's own arrangements is entirely at the Hirer's risk.

6.3 The Hirer acknowledges that it does not own the Equipment and accepts responsibility for keeping the Equipment safely and in good repair for the Duration and in any event until its return to Wheelfreedom. Wheelfreedom shall be entitled to periodically inspect the Equipment and the Hirer shall co-operate with Wheelfreedom in this regard.

6.4 Risk of damage to or loss of the Equipment shall pass to the Hirer at the time of delivery or, if the Hirer wrongfully fails to take delivery of the Equipment, the time when Wheelfreedom has tendered delivery of the Equipment.

6.5 Notwithstanding delivery and the passing of risk in the Equipment or any other provision of these Conditions, the Equipment remains the property of Wheelfreedom at all times.

6.6 The Hirer shall at all times hold the Equipment as Wheelfreedom's fiduciary agent and bailee, and shall keep the Equipment separate from those of the Hirer and third parties and properly stored, protected and insured and identified as Wheelfreedom's property. The Hirer shall not be entitled to resell, hire or lend the Equipment to any third party without Wheelfreedom's prior written consent.

6.7 The Hirer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Equipment, but if the Hirer does so all moneys owing by the Hirer to Wheelfreedom shall (without prejudice to any other right or remedy of Wheelfreedom) forthwith become due and payable and Wheelfreedom shall be entitled to terminate the Contract with immediate effect and repossess the Equipment.

6.8 The Hirer is responsible for ensuring that:

(a) Equipment is operated in conformance with all relevant legislation, health and safety notices at any sites which are visited and in accordance with any operating and safety instructions which are supplied to the Hirer by Wheelfreedom from time to time;

(b) Equipment is not operated by persons who are under the influence of alcohol or drugs or who are otherwise not in a suitable condition to operate the Equipment;

(c) Equipment is under constant supervision within the range of children; and

(d) any equipment or items not supplied by Wheelfreedom under a Contract which are used in conjunction with or attached to Equipment also conform with safety requirements and applicable legislation, and do not affect the safe and proper functioning of the Equipment.

6.9 The Hirer will immediately notify Wheelfreedom of any Equipment breakdown or shortcoming promptly and without any attempt to repair. The Hirer will not use the Equipment if it reasonably suspects that the Equipment is damaged or defective in any way.

7. Return or Collection of Equipment

7.1 For any collection or return of Equipment (whether as a result of the Hirer's cancellation of a Contract, termination for any reason, for the purposes of repair, replacement or repossession of Equipment or otherwise):

(a) the Hirer is responsible for storing the reusable delivery box in which the Equipment is sent as well as the 4 accompanying plastic locks. The Hirer shall also be responsible for securely packaging the Equipment in this box with the plastic locks before handing it over to the Wheelfreedom or its employees or agents for collection; and

(b) the Hirer hereby grants Wheelfreedom, its agents and employees an irrevocable licence to enter any premises where the Equipment are stored on reasonable prior notice.

7.2 Where collection has been requested by the Hirer under these Conditions:

(a) Wheelfreedom will use reasonable endeavours to collect Equipment on the next Working Day following the Hirer's request, provided that the request has been made before the next day cut off time as displayed on the Website;

(b) Wheelfreedom will issue a 'collection reference number' in acknowledgement but the Hirer shall remain responsible for Equipment until actual collection; and

(c) the Hirer will remain liable for on-going hire charges until the Equipment is collected by Wheelfreedom or its employees or agents (unless collection is as a result of the Hirer's cancellation pursuant to Clause 5 or termination by the Hirer in accordance with Clause 12.

7.3 If the Hirer does not comply with its obligations under Clauses 7.1, Wheelfreedom reserves the right to charge the Hirer for the repair or replacement cost of the Equipment or to take legal action against the Hirer to recover the Equipment (as appropriate) and to charge the Hirer its reasonable costs incurred in doing so.

8. Hire Charges

8.1 The hire charges for the Equipment which are set out on the Website from time to time as confirmed in an order acknowledgement by Wheelfreedom shall apply for the Duration of the Contract, subject to these Conditions. Wheelfreedom reserves the right to correct any typographical or other error in the prices set out on the Website without liability and to accept or reject any orders made via the Website.

8.2 The hire charges include Value Added Tax. The hire charges do not include delivery and collection costs, which the Hirer shall be additionally liable to pay to Wheelfreedom at the rate set out on the Website at the relevant time for delivery or collection.

8.3 The Hirer will pay all monies due under the Contract in 2 weekly intervals in advance during the hire period by a netbanx subscription service or by a previously setup standing order, including VAT.

8.4 Wheelfreedom reserves the right, by giving 30 days' prior notice to the Hirer to increase the price of the Equipment and Services to reflect any increase in the cost to Wheelfreedom whether due to any factor beyond the control of Wheelfreedom or otherwise. If Wheelfreedom exercises this right, the Hirer has the right to cancel the Contract within 30 days of the date of the notice of price increase from Wheelfreedom.

9. Terms of payment

9.1 If the Hirer fails to make any payment on the due date then, without prejudice to any other right or remedy available to Wheelfreedom, Wheelfreedom shall be entitled to:

(a) cancel the Contract and suspend any further supply of services to the Hirer until such time as the Hirer has paid in full including any interest due under these Conditions;

(b) recover any Equipment already delivered to the Hirer for which payment has not been received;

(c) utilise any payment made by the Hirer to Wheelfreedom against payment due under this Contract (even if this payment has been made under any other contract between the Hirer and Wheelfreedom) as Wheelfreedom may think fit; and

(d) charge the Hirer interest (both before and after any judgment) on the amount unpaid, at the rate of 8% per cent per annum above the Royal Bank of Scotland’s base lending rate from time to time, calculated on a daily basis, until payment in full is made and will be liable for reasonable legal charges incurred by Wheelfreedom in the recovery of amounts due.

9.3 The Hirer shall not be entitled to withhold any payment (or part thereof) or make any deduction from the amount invoiced by Wheelfreedom in respect of any set-off or counterclaim unless such deduction or withholding is agreed in advance by Wheelfreedom in writing.

10. Wheelfreedom' Responsibilities

10.1 Wheelfreedom will provide reasonable written and/or practical instruction regarding safe and correct operation of Equipment.

10.2 Wheelfreedom will comprehensively test all Equipment before delivery of such Equipment.

11. Warranties and Liability
Warranty

11.1 Wheelfreedom warrants that the Equipment will correspond in all material respects with its description given on the Website at the time of delivery and for the duration of the Contract.

11.2 The warranty in Clause 11.1 does not apply where the defect arises from wilful damage, negligent use of the Equipment, abnormal usage conditions, failure to follow Wheelfreedom's instructions (whether oral or in writing), misuse or alteration or repair of the Equipment without Wheelfreedom's prior approval.

Procedure and Liability in the case of damage / loss / theft of Equipment

11.3 The Hirer shall contact Wheelfreedom promptly in the event of any Equipment fault, damage, loss or theft and Wheelfreedom will use reasonable endeavours to supply the Hirer with replacement Equipment by the next day, without prejudice to Wheelfreedom's right to compensation for any such fault, damage, loss or theft in accordance with this Contract.

11.4 Wheelfreedom will waive a maximum value of £500 in relation to any right to compensation that it may have as a result of lost, damaged or stolen Equipment (including any costs of rectifying Equipment), subject to Clauses 11.6 and 11.7.

11.5 Wheelfreedom will not waive any of its rights to claim compensation or levy charges to repair or replace Equipment unless:

(a) the Hirer demonstrates to Wheelfreedom's satisfaction that reasonable care has been taken to prevent loss, theft or damage. Wheelfreedom may treat any Equipment which is unavailable for its inspection after reasonable notice as lost;

(b) any theft or suspected theft of Equipment is reported to the police without delay and a crime reference number is obtained; and

(c) the Hirer notifies Wheelfreedom within 48 hours of any theft, suspected theft or loss and obtains a Wheelfreedom theft /loss report form. The completed form must be returned to Wheelfreedom at the address given in Clause 15 below.

11.7 Without limitation, Wheelfreedom will not waive any of its rights to claim compensation from the Hirer in relation to any theft from a vehicle where the Equipment was left visible and unattended.

11.8 If the Hirer cannot demonstrate that reasonable care has been taken to prevent loss, theft or damage or is unable to provide a crime reference number in relation to any theft, suspected theft or loss then the Hirer will be liable a charge of up to £500 per piece of Equipment, and agrees that Wheelfreedom may deduct the relevant amount from its nominated payment card.

Wheelfreedom's Limitation of Liability

11.9 Nothing in any Contract or these Conditions shall exclude or limit either party's liability for death or personal injury caused by its negligence, for fraudulent misrepresentations or for any other liability which cannot be legally excluded or limited.

11.10 Wheelfreedom will not be responsible for any delay in or failure of the Service or in relation to performance of a Contract which is due to any occurrence beyond Wheelfreedom's reasonable control, including severe weather, strikes, war, terrorist action, governmental or regulatory action, civil disturbance or other such event.

11.11 Where any valid claim in respect of any of the Equipment which is based on any defect in the quality, condition or quantity of the Equipment is notified to Wheelfreedom in accordance with these Conditions, Wheelfreedom shall be entitled to replace the Equipment (or the part in question) free of charge, but this shall be the Hirer's sole remedy and Wheelfreedom shall have no further liability to the Hirer in this regard.

11.12 Prior authorisation of Wheelfreedom must be obtained before returning any Equipment which in any event must be done in accordance with Clause 7. Where Equipment are found to have been supplied in compliance with these Conditions and have been unreasonably returned, Wheelfreedom shall reserve the right to charge an administration fee of four weeks rental to cover the delivery and collection charges.

11.13 Subject to Clause 11.9:

(a) Wheelfreedom will not be liable for any indirect, consequential, special or punitive losses or damages (whether in contract, tort or in any way otherwise and whether as a result of late or non-delivery of Equipment, unsuitability, breakdown, stoppage or repossession of Equipment) arising in connection with any Contract; and

(b) where Wheelfreedom is liable for direct loss this will be limited to a maximum of (i) £1000 or (ii) the total charges payable for the Minimum Contract Period (whether or not actually paid by the Hirer at such date) whichever is the greater amount.

11.14 Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by the statute or common law or otherwise in any way, whether as to quality, fitness for purpose or otherwise, are excluded to the fullest extent permitted by law. The following express conditions apply:

(a) conditions implied by section 12 of the Sale of Equipment Act 1979
(b) where the Hirer is a consumer, the Hirer's statutory rights under the following are not adversely affected:
(i) the implied conditions in sections 13, 14, and 15 Sale of Goods Act 1979;
(ii) section 2 (3) of the Consumer Protection Act 1987; and
(iii) Sale and Supply of Goods to Consumers Regulations 2002.

12. Termination

12.1 If the Hirer does not pay any Charges due to Wheelfreedom or remedy any other breach by the Hirer of the Contract within 14 days after notice from Wheelfreedom of such breach, then Wheelfreedom may terminate the Contract without further notice. In such circumstance, any amounts that may already have been paid to Wheelfreedom by the Hirer by way of deposit or advance shall be used by Wheelfreedom towards meeting any liabilities of the Hirer to Wheelfreedom.

12.2 The Hirer may terminate the Contract if Wheelfreedom does not remedy any breach of its obligations under the Contract which it has notified to Wheelfreedom within 14 days of notice of such breach. Where the Hirer legitimately exercises its right of termination under this Clause 12.2, it will be refunded any Charges that it may have paid in advance for Service that it would otherwise have received after the effective date of such termination.

12.3 Either the Hirer or Wheelfreedom can terminate a Contract by written notice to the other:

(a) with immediate effect, if an interim order is made, or a voluntary arrangement approved, or if a petition for a bankruptcy order is presented, or a bankruptcy order is made by or in relation to the other party, or a voluntary arrangement is approved or an administration order is made, or a receiver or administrative receiver is appointed over any of the other party's assets or undertaking or a resolution or petition to wind up the other party is passed or presented (otherwise than for the purposes of reconstruction or amalgamation); or if any circumstances arise which would entitle any court or a creditor to appoint a receiver, administrative receiver or administrator or to present a winding-up petition or make a winding-up order in relation to the other party; and

(b) giving the other party at least 1 days' prior notice of termination (and stating the effective date of termination), such termination to take effect no earlier than the expiry date of the Minimum Contract Period. No pre-paid hire charges will be refundable in these circumstances. Any purported termination or cancellation with effect during the Minimum Contract Period shall be dealt with in accordance with Clause 12.5.

12.4 Upon termination or cancellation of the Contract for any reason whatosever the Hirer no longer has the right to use the Equipment and must surrender the Equipment to Wheelfreedom and/or allow Wheelfreedom to repossess that Equipment.

12.5 If the Hirer cancels the Contract before expiry of the Minimum Contract Period, the Hirer shall be liable to pay Wheelfreedom the remaining hire charges for the Equipment for that Minimum Contract Period (and any money paid in advance in respect of such period shall not be refunded).

13. Personal Information

13.1 All personal information which the Hirer provides to Wheelfreedom in connection with any Contract will be treated in accordance with Wheelfreedom's privacy policy at www.wheelfreedom.com/legal_privacy. When the Hirer enters into a Contract, this constitutes consent to Wheelfreedom's privacy policy and it is therefore recommended that the Hirer carefully reads this policy.

14. General

14.1 All notices (save where otherwise provided in this Contract or in applicable legislation) from either party to the other shall be sent by first class prepaid post or by email. Wheelfreedom shall send all notices to the Hirer's billing address or to the email account notified to Wheelfreedom by the Hirer. The Hirer shall send all notices to Wheelfreedom's address or email address, as set out in the "Contacting Wheelfreedom" section below.

14.2 No waiver by Wheelfreedom of any breach of the Contract by the Hirer shall be considered as a waiver of any subsequent breach of the same or any other provision.

14.3 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.

14.4 The Contract is made between Wheelfreedom and the Hirer as principals and is not assignable by the Hirer without the express written consent of Wheelfreedom.

14.5 The Contract is governed by and interpreted in accordance with the laws of England (or the laws of Scotland where the Hirer (being a consumer) is domiciled there). Disputes arising in connection this Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales unless the Hirer (being a consumer) chooses the jurisdiction of its domicile in Scotland or Northern Ireland.

14.6 No term of these Conditions shall be enforceable under the Contracts (Rights of Third P2504630arties) Act 1999 by any third party, but this shall not affect any right or remedy of any third party which exists apart from that Act.

15. Contacting Wheelfreedom

Wheelfreedom Limited
Unit 5
271 Merton Road
London
SW18 5JS
Tel No: 0800 0258005
Email: info@wheelfreedom.com
VAT NO: 918695965



Short-Term Powered Mobility Hire

TERMS AND CONDITIONS

1 Letting
1.1 We are letting and you are taking on hire the goods described on page 1 ('the Goods') for the Minimum Period of Hire shown on page 1 and after that upon the terms and conditions set out in this agreement including the terms set out at pages 1 – 3 of this agreement.
1.2 The Minimum Period of Hire shall commence upon the delivery of the Goods to you and, unless cancelled by you in accordance with your statutory rights, this agreement shall remain in force until terminate by you or us in accordance with clauses 11 and 12 below.

2 Delivery
2.1 We shall endeavour to deliver the Goods to you on the date we have agreed with you. If delivery is delayed for any reason we will contact you as soon as possible to arrange an alternative date for delivery with you.
2.2 Upon delivery, we will provide you with an instruction manual and set up and demonstrate the use and operation of the Goods to you.

3 Payment
3.1 You shall make the Rental Payments as set out on pages 1 – 2 of this agreement.
3.2 The Initial Payment and Other Payments shall be paid by credit or debit card. When we take your Initial Payment and Other Payments we will set up a regular secure payment facility for you using your credit or debit card details and each subsequent Rental Payment will be taken using this facility. We do not retain any record of your credit or debit card details. If you would like to change the card from which your Rental Payments are debited you must let us know.
3.3 Should you fail to comply with the provisions of clause 13 regarding return of the Goods following the cancellation or termination of this agreement you shall continue to be liable for additional payments at the rate of the Rental Payments payable under this agreement until you make the Goods available for collection. Payments shall continue to be taken using the secure payment facility set up for you on the usual days and at the usual rates for Rental Payments due under this agreement until the Goods have been collected.
3.4 Subject to clause 9 below, you agree that you shall also pay for the costs of any repair or replacement in the event of loss or damage to the Goods. Payments due under this clause shall be taken using the secure payment facility set up for you upon such date as we shall notify to you.
3.5 VAT is payable at the applicable rate on all payments unless you are claiming exemption as a chronically sick or disabled person as detailed in clause 4 below.

4 VAT
4.1 You may fall within HM Revenue & Customs definition of “chronically sick or disabled” if you have
4.1.1 a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities;
4.1.2 a condition which the medical profession treats as a chronic sickness, such as diabetes; or
4.1.3 a terminal illness.
4.2 If you fall with the definition of “chronically sick or disabled” we will not charge you any VAT upon receipt from you of a signed VAT exemption form.
4.3 It shall be your responsibility to assess whether or not VAT is payable by you and we shall have no responsibility to make any refund to you should you fail to claim a VAT exemption where you may be entitled to one or for any consequences that may arise if you claim a VAT exemption and are subsequently held not to be entitled to any exemption.
4.4 You must inform us as soon as possible of any change in your circumstances which may affect your entitlement to claim VAT exemption.

5 Your obligations
You will:
5.1 Make Payments
Make all payments due as set out on pages 1 and 2 and in accordance with clause 3 above;
5.2 Use
Use the Goods only in accordance with the instructions supplied by us and with any relevant legislation and for personal and domestic purposes;
5.3 No Interference with Goods
Not interfere with the Goods or break or remove any seals, labels or notices affixed to them, nor tamper with any part of the Goods including for the purpose of maintenance or repair, nor allow anyone except our representative to do any of these things;
5.4 Storage
Store the Goods safely and securely and, where stored outside, in such a manner as to ensure that the Goods are protected from the elements;
5.5 Licence
Obtain and maintain any licence required for the operation of the Goods;
5.6 Change of Details
You must promptly notify us in the event of any change to:
5.6.1 your contact details (including address, telephone number and e-mail address)
5.6.2 the card or account details that we use to take your Rental Payments
5.6.3 your entitlement to claim VAT exemption
5.7 Access for Inspection, Maintenance etc
Permit our representative access to any address at which the Goods are kept or used at all reasonable times for the purpose of inspecting, repairing or removing the Goods including for the purpose of conducting an annual service;
5.8 Loss or Damage or Harm
You must notify us immediately of any loss or damage (including minor or cosmetic damage) to the Goods or of any harm caused to third parties or property caused whilst using the Goods. Where the loss or damage is caused by theft of the Goods or deliberate damage to the Goods by a third party or where otherwise appropriate, you must promptly report the incident to the police and obtain a crime reference number.
5.9 Prohibition against Sale etc
Not sell, underlet or dispose of the Goods, nor allow them to be seized in satisfaction of your debts or for any other legal process, and will indemnify us against all losses, costs, claims, damage and expenses howsoever occasioned by your breach.

6 Maintenance & Servicing
6.1 So long as you observe the terms and conditions of this agreement, we shall maintain the Goods in good repair and working condition, and for this purpose we shall be at liberty to remove the Goods or any part of them for such length of time as may be necessary and to replace them with equipment of similar (but not necessarily identical) type which shall be held by you on these terms and conditions. Unless we agree otherwise in writing, you will not be entitled to any abatement or refund of Rental Payments between the dates of removal and replacement or substitution.
6.2 Should you retain the Goods for more than one year, you must co-operate in making the Goods available for annual servicing at such times as we shall agree with you.
6.3 You shall not attempt to carry out any maintenance or repair work yourself or instruct or allow any third party to do so.

7 Loss or Damage to the Goods
7.1 In the event that the Goods are lost or damaged in any way you must contact us immediately to inform us of the nature and extent of the damage and, where appropriate, to arrange a time for us to repair or replace the Goods.
7.2 We are only able to carry out repair or replacement works within our service area (mainland UK). If the Goods are located outside of our service area at the time that the loss or damage occurs you shall be responsible for arranging to transport the Goods to an address within our service area prior to repair or replacement.
7.3 Wherever possible we shall ensure that your repair or replacement work is undertaken by our own employees. However, if the Goods which require repair or replacement are not located within the south east of England we may instruct a trusted third party to undertake the repair or replacement work on our behalf to ensure that you receive the most efficient service possible.
7.4 You shall be liable for paying any repair or replacement costs that we do not recover under our insurance. Please see clause 9 for details.
7.5 The provisions of this agreement shall apply in full to any replacement Goods you are provided with.

8 Harm to Yourself or Third Parties or Property
8.1 If you cause any harm to yourself or to a third party or to property whilst using the Goods you may be covered for any costs or loss in full or part under the insurance. Please refer to clause 9.

9 Insurance
9.1 To the extent that any loss or damage caused to, or as a result of using, the Goods may be covered under our insurance policy, we will use reasonable endeavours to recover any costs to us under our insurance prior to seeking recovery from you directly.
9.2 For the avoidance of any doubt please note that loss or damage caused in the following circumstances shall NOT be recoverable under our insurance policy and all costs of repair or replacement arising in such circumstances shall be payable in full by you:
9.2.1 loss or damage caused as a result of a breach of any of your obligations as set out at clause 5
9.2.2 loss or damage caused by a third party in respect of which you have failed to obtain a crime reference number
9.2.3 loss or damage arising from the deliberate or negligent actions of yourself or a third party
9.2.4 loss or damage consisting of cosmetic damage not covered by our insurance policy
9.3 Our ability to recover any costs under our insurance may be dependant upon your co-operation in allowing us timely access to the Goods and providing us with any information or assistance we require. Should you fail to co-operate with any reasonable request that we may make in the interests of pursuing an insurance claim we shall be entitled to forgo any claim and recover any costs from you directly.
9.4 You acknowledge and accept that primary liability for any loss or damage to the Goods whilst in your possession remains with you and that we shall be fully entitled to recover such loss from you in its entirety.

10 Consequential damage etc
We accept no responsibility for consequential loss or damage howsoever arising from the letting evidenced by this agreement unless it arises from our negligent act or default. We accept no responsibility for any loss or damage to any material or other equipment used on or with the Goods.

11 Termination by Us
11.1 Should you fail to make any payments when due in accordance with clause 3, or commit any other breach of this agreement, or suffer a petition for a bankruptcy order to be presented, or call any meeting of your creditors, or execute any assignment for their benefit, we may, after due notice, terminate this agreement and you will no longer be in possession of the Goods with our consent.
11.2 Notwithstanding anything contained in this agreement we may, after due notice, terminate this agreement if you have made any misrepresentation to us, whether or not recorded above, or if you move or propose to move to an address outside our service area, or if we decide within our absolute discretion that the Goods can no longer be efficiently serviced or maintained.
11.3 In the event that we exercise our right of termination under this clause 11 you must return the Goods to us as set out in clause 13.

12 Termination by you
12.1 You have the right to cancel this agreement as per your statutory rights set out on page 2 and 3 of this agreement. You may terminate the agreement by giving us twenty four hours notice by telephone or in writing (including e-mail) at any time. Our contact details for this purpose are 0800 0258 005 or customerservices@wheelfreedom.com.
12.2 In the event that you terminate the agreement prior to the expiry of the Minimum Period of Hire you shall nevertheless remain liable for Rental Payments due for the full duration of the Minimum Period of Hire.
12.3 You must not make any further use of the Goods in between notifying us of the cancellation or termination of this agreement and collection of the Goods. You have a duty to take care of the Goods until such time as we are able to collect them and will be liable for the costs of any repair or replacement required as a result of your failure to meet this duty.

13 Return of Goods
13.1 Upon cancellation or termination of this agreement you must co-operate with us to ensure that we are able to collect the Goods and you agree that you will surrender up the Goods to us in good condition (fair wear and tear excepted) and pay us all amounts due but unpaid up to the date of termination.
13.2 Failure by you to allow us to collect the Goods in a timely fashion will result in additional charges being made as provided for in clause 3.3.
13.3 You shall not make any further use of the Goods in between the cancellation or termination of the agreement and collection of the Goods and you shall be liable for any loss or damage caused should you do so.

14 Assignment
We shall be entitled at any time to assign the benefit of this agreement provided that this does not detrimentally affect your rights under it. You may not transfer your obligations under this agreement.

15 Joint hirers
Where you are more than one, each of you is separately responsible for performance of this agreement.

16 Data protection
16.1 Before entering into this agreement we may search your records at credit reference agencies. They will add to their record about you details of our search which will be seen by other organisations making searches. Details about you and your payment record under this agreement will be used to help make credit, credit related and insurance related decisions about you and members of your household and occasionally for fraud prevention or to trace debtors. You can contact us for details of the credit reference agencies used by us. You have a legal right to these details and can receive a copy of the information held about you on payment of a fee.
16.2 Information held about you by credit reference agencies may be linked to records relating to any person with whom you are linked financially and other members of your household.
16.3 We may give information about you and your payment record under this agreement to credit reference agencies, debt collecting agents and any proposed assignee, transferee or chargee of this agreement or of our interest in this agreement, their insurers or advisers.
16.4 We may use a credit scoring or other automated decision-making system. We may monitor and record telephone calls for the purpose of security and training.

17 Jurisdiction
This agreement is made under the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising in respect of the agreement.

18 Complaints
If you are unhappy with the Goods or with the service that we have provided you with please call us on 0800 0258 005 to discuss your complaint. If we agree that the Goods or service that we have provided do not met an appropriate standard we will try to rectify this. If we are unable to resolve your complaint you may make a complain to the British Healthcare Trades Association, seek advice from the Citizens Advice Bureau or talk to a solicitor.


Long-Term Powered Mobility Hire

TERMS AND CONDITIONS

1 Letting
1.1 We are letting and you are taking on hire the goods described on page 1 ('the Goods') for the Period of Hire and at the Rental Payments shown on page 1.
1.2 The hire period shall commence upon the delivery of the Goods to you and shall continue for the Period of Hire specified on page 2 of this agreement.

2 Delivery
2.1 We shall endeavour to deliver the Goods to you on the date we have agreed with you. If delivery is delayed for any reason we will contact you as soon as possible to arrange an alternative date for delivery with you.
2.2 Upon delivery, we will provide you with an instruction manual and set up and demonstrate the use and operation of the Goods to you.

3 Payment
3.1 You shall make the Rental Payments as set out on pages 1 – 2 of this agreement.
3.2 The Initial Payment and Other Payments shall be paid by credit or debit card. When we take your Initial Payment and Other Payments (if applicable) we will set up a regular secure payment facility for you using your credit or debit card details and each subsequent Rental Payment will be taken using this facility. We do not retain any record of your credit or debit card details. If you would like to change the card from which your Rental Payments are debited you must let us know.
3.3 Should you fail to comply with the provisions of clause 13 regarding return of the Goods following the expiry or termination of this agreement you shall continue to be liable for additional payments at the rate of the Rental Payments payable under this agreement until you make the Goods available for collection. Payments shall continue to be taken using the secure payment facility set up for you on the usual days and at the usual rates for Rental Payments due under this agreement until the Goods have been collected.
3.4 You agree that you shall also pay for the costs of any repair or replacement in the event of damage to the Goods to the extent that such costs are not covered by the insurance policy. Please refer to clauses 7 & 9 for further details. Payments due under this clause shall be taken using the secure payment facility set up for you upon such date as we shall notify to you.
3.5 VAT is payable at the applicable rate on all payments unless you are claiming exemption as a chronically sick or disabled person as detailed in clause 4 below.

4 VAT
4.1 You may fall within HM Revenue & Customs definition of “chronically sick or disabled” if you have
4.1.1 a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities;
4.1.2 a condition which the medical profession treats as a chronic sickness, such as diabetes; or
4.1.3 a terminal illness.
4.2 If you fall with the definition of “chronically sick or disabled” we will not charge you any VAT upon receipt from you of a signed VAT exemption form.
4.3 It shall be your responsibility to assess whether or not VAT is payable by you and we shall have no responsibility to make any refund to you should you fail to claim a VAT exemption where you may be entitled to one or for any consequences that may arise if you claim a VAT exemption and are subsequently held not to be entitled to any exemption.
4.4 You must inform us as soon as possible of any change in your circumstances which may affect your entitlement to claim VAT exemption.

5 Your obligations
You will:
5.1 Make Payments
Make all payments due in accordance with clause 3 above;

5.2 Use
Use the Goods only in accordance with the instructions supplied by us and with any relevant legislation and for personal and domestic purposes;
5.3 No Interference with Goods
Not interfere with the Goods or break or remove any seals, labels or notices affixed to them, nor tamper with any part of the Goods including for the purpose of maintenance or repair, nor allow anyone except our representative to do any of these things;
5.4 Storage
Store the Goods safely and securely and, where stored outside, in such a manner as to ensure that the Goods are protected from the elements;
5.5 Licence
Obtain and maintain any licence required for the operation of the Goods;
5.6 Change of Details
You must promptly notify us in the event of any change to:
5.6.1 your contact details (including address, telephone number and e-mail address)
5.6.2 the card or account details that we use to take your Rental Payments
5.6.3 your entitlement to claim VAT exemption
5.7 Access for Inspection, Maintenance etc
Permit our representative access to any address at which the Goods are kept or used at all reasonable times for the purpose of inspecting, repairing or removing the Goods including for the purpose of conducting an annual service;
5.8 Loss or Damage or Harm
You must notify us immediately of any loss or damage (including minor or cosmetic damage) to the Goods or of any harm caused to third parties or property caused whilst using the Goods. If where the loss or damage is caused by theft of the Goods or deliberate damage to the Goods by a third party or where otherwise appropriate, you must promptly report the incident to the police and obtain a crime reference number. See clauses 7, 8 & 9 for further details;
5.9 Prohibition against Sale etc
Not sell, underlet or dispose of the Goods, nor allow them to be seized in satisfaction of your debts or for any other legal process, and will indemnify us against all losses, costs, claims, damage and expenses howsoever occasioned by your breach.

6 Maintenance & Servicing
6.1 So long as you observe the terms and conditions of this agreement, we shall maintain the Goods in good repair and working condition, and for this purpose we shall be at liberty to remove the Goods or any part of them for such length of time as may be necessary and to replace them with equipment of similar (but not necessarily identical) type which shall be held by you on these terms and conditions. Unless we agree otherwise in writing, you will not be entitled to any abatement or refund of Rental Payments between the dates of removal and replacement or substitution.
6.2 You must co-operate in making the Goods available for annual servicing at such times as we shall agree with you.
6.3 You shall not attempt to carry out any maintenance or repair work yourself or instruct or allow any third party to do so.

7 Loss or Damage to the Goods
7.1 In the event that the Goods are lost or damaged in any way you must contact us immediately to inform us of the nature and extent of the damage and, where appropriate, to arrange a time for us to repair or replace the Goods.
7.2 We are only able to carry out repair or replacement works within our service area (mainland UK). If the Goods are located outside of our service area at the time that the loss or damage occurs you shall be responsible for arranging to transport the Goods to an address within our service area prior to repair or replacement.
7.3 Wherever possible we shall ensure that your repair or replacement work is undertaken by our own employees. However, if the Goods which require repair or replacement are not located within the south east of England we may instruct a trusted third party to undertake the repair or replacement work on our behalf to ensure that you receive the most efficient service possible.
7.4 The costs of repair or replacement may be covered under the insurance (see clause 9). You shall be liable for paying any repair or replacement costs that are not covered by insurance (see clause 3.4).
7.5 The provisions of this agreement shall apply in full to any replacement Goods you are provided with.

8 Harm to Yourself or Third Parties or Property
8.1 If you cause any harm to yourself or to a third party or to property whilst using the Goods you may be covered for any costs or loss in full or part under the insurance. Please refer to clause 9.

9 Insurance
9.1 Loss or damage caused to, or as a result of using, the Goods may be covered under the insurance policy provided through a third party for the Period of Hire.
9.2 You will be sent an insurance schedule and policy booklet by the third party insurance provider. You must ensure that you read these carefully as they set out the extent of your insurance cover and the types of loss or damage covered. Retain the documents safely as you will need to refer to them should you ever need to make a claim.
9.3 Whilst we may assist you by liaising with the insurance company to provide details of any repairs or replacement work carried out to the Goods, you shall remain responsible for making a claim under the policy and, should you fail to do so within the appropriate time limits (or, where no time limit is specified, within a reasonable time), we shall be entitled to charge you for loss or damage in accordance with clause 3.4 notwithstanding that you may have a valid insurance claim.
9.4 Should you have cause to make a claim under the insurance you must keep us fully informed of the progress of any such claim and you agree that we and the third party insurance provider may share information regarding your agreement and claim.

10 Consequential damage etc
We accept no responsibility for consequential loss or damage howsoever arising from the letting evidenced by this agreement unless it arises from our negligent act or default. We accept no responsibility for any loss or damage to any material or other equipment used on or with the Goods.

11 Termination by Us
11.1 Should you fail to make any payments when due in accordance with clause 3, or commit any other breach of this agreement, or suffer a petition for a bankruptcy order to be presented, or call any meeting of your creditors, or execute any assignment for their benefit, we may, after due notice, terminate this agreement and you will no longer be in possession of the Goods with our consent.
11.2 Notwithstanding anything contained in this agreement we may, after due notice, terminate this agreement if you have made any misrepresentation to us, whether or not recorded above, or if you move or propose to move to an address outside our service area, or if we decide within our absolute discretion that the Goods can no longer be efficiently serviced or maintained.
11.3 In the event that we exercise our right of termination under this clause 11 you must return the Goods to us as set out in clause 13.

12 Termination by you
12.1 You have the right to cancel this agreement or to terminate it in accordance with the statutory notices under the Key Information section on page 2 of this agreement. The Goods shall be returnable to us in accordance with clause 13.
12.2 In the event that you terminate the agreement prior to the expiry of the Period of Hire you shall nevertheless remain liable for payments due for the full duration of the Period of Hire.
12.3 You must not make any further use of the Goods in between notifying us of the cancellation or termination of this agreement and collection of the Goods. You have a duty to take care of the Goods until such time as we are able to collect them and will be liable for the costs of any repair or replacement required as a result of your failure to meet this duty.

13 Return of Goods
13.1 Upon cancellation, termination or expiry of this agreement you must co-operate with us to ensure that we are able to collect the Goods and you agree that you will surrender up the Goods to us in good condition (fair wear and tear excepted) and pay us all amounts due but unpaid up to the date of cancellation, termination or expiry.
13.2 Failure by you to allow us to collect the Goods in a timely fashion will result in additional charges being made as provided for in clause 3.3.
13.3 You shall not make any further use of the Goods in between the cancellation, termination or expiry of the agreement and collection of the Goods and you shall be liable for any loss or damage caused should you do so.

14 Assignment
We shall be entitled at any time to assign the benefit of this agreement provided that this does not detrimentally affect your rights under it. You may not transfer your obligations under this agreement.

15 Joint hirers
Where you are more than one, each of you is separately responsible for performance of this agreement.

16 Data protection
16.1 Before entering into this agreement we may search your records at credit reference agencies. They will add to their record about you details of our search which will be seen by other organisations making searches. Details about you and your payment record under this agreement will be used to help make credit, credit related and insurance related decisions about you and members of your household and occasionally for fraud prevention or to trace debtors. You can contact us for details of the credit reference agencies used by us. You have a legal right to these details and can receive a copy of the information held about you on payment of a fee.
16.2 Information held about you by credit reference agencies may be linked to records relating to any person with whom you are linked financially and other members of your household.
16.3 We may give information about you and your payment record under this agreement to credit reference agencies, debt collecting agents and any proposed assignee, transferee or chargee of this agreement or of our interest in this agreement, their insurers or advisers.
16.4 We may use a credit scoring or other automated decision-making system. We may monitor and record telephone calls for the purpose of security and training.

17 Jurisdiction
This agreement is made under the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising in respect of the agreement.

18 Complaints
If you are unhappy with the Goods or with the service that we have provided you with please call us on 0800 0258 005 to discuss your complaint. If we agree that the Goods or service that we have provided do not met an appropriate standard we will try to rectify this. If we are unable to resolve your complaint you may make a complain to the British Healthcare Trades Association, seek advice from the Citizens Advice Bureau or talk to a solicitor.


Terms of Website Use

1. Acceptance of terms of website use
1.1 This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.wheelfreedom.com (the ''site''), whether as a guest or a registered user.
1.2 Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
2. Information about us
2.1 www.wheelfreedom.com is a site operated by Wheelfreedom Limited ("We", ''our'' or ''us''). We are registered in England and Wales under company number 06227753 and have our registered office at Unit 5, 271 Merton Road, London SW18 5JS. Our VAT number is 918695965.
2.2 We are a private limited company.
3. Accessing our site
3.1 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
3.2 From time to time, we may restrict access to some parts of our site, or our entire site to users who have registered with us.
3.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
3.4 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
4. Intellectual property rights
4.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
4.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
4.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
4.5 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
4.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
5. Reliance on information posted
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
6. Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
7. Our liability
7.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
7.2 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
8. Information about you and your visits to our site
We process information about you in accordance with our privacy policy www.wheelfreedom.com/privacy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
9. Transactions concluded through our site
Contracts for the supply of goods or services formed through our site or as a result of visits made by you are governed by our terms and conditions of supply as outlined above.
10. Prohibited uses
10.1 You may only use our site for lawful purposes. You may not use our site:
10.1.1 in any way which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of, or infringe the rights of any third party, in the UK or any other country in the world, or in any way breaches any applicable local, national or international law or regulation (including without limitation the Computer Misuse Act 1990).
10.1.2 in any way which is threatening, defamatory, offensive or obscene, indecent, seditious, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, copyright, privacy or any other rights, or which may cause annoyance or inconvenience.
10.1.3 for any unlawful or fraudulent purposes, or any use which has any unlawful or fraudulent purpose or effect.
10.1.4 for the purpose of harming or attempting to harm minors in any way.
10.1.5 to send, knowingly receive, upload, download, use or re-use any material which does not comply with these terms of use.
10.1.6 in any way for which You have not obtained all necessary licences and/or approvals;
10.1.7 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation.
11. Viruses, hacking and other offences
11.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
11.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
11.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
12. Linking to our site
12.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
12.2 You must not establish a link from any website that is not owned by you.
12.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in these terms of use.
12.4 If you wish to make any use of material on our site other than that set out above, please address your request to info@wheelfreedom.com.
13. Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
14. Jurisdiction and applicable law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.
15. Trade marks
"Wheelfreedom" is a UK trade mark of Wheelfreedom Limited.
16. Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
17. Your concerns
If you have any concerns about material which appears on our site, please contact
Wheelfreedom Limited
Unit 5
271 Merton Road
London. SW18 5JS
Tel No: 0845 2581461
Fax No: 020 76224249
Email: info@wheelfreedom.com
VAT NO: 918695965


Insurance:

Wheel Freedom Ltd, Unit 5, 271 Merton Road, London, SW18 5JS, is an appointed representative of Mark Bates Limited of Premier House, Harlaxton Road, Grantham, Lincs, NG31 7JX, which is authorised and regulated by the Financial Conduct Authority.



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