Why hire a wheelchair

Since our conception in 2007, we have been partnered with Sunrise Medical who has kept us up-to-date with the most recent models and servicing techniques. We are working with them to provide a paediatric wheelchair along with other mobility items for hire. If you have any particular requests for a product please do let us know and we will make the necessary enquiries on your behalf to see if we can offer for hire.

High quality mobility products do not come cheap and whilst we do offer middle to top end equipment (the RRP of our cheapest item is £350), we do not take a deposit which makes our service more affordable; both to the customer who does not have to forfeit a large sum and for us in reducing administrative costs. For this reason we do however need to take payment on a credit or visa debit card.

Wheelfreedom have negotiated a very favourable rate with a leading national courier company, DPD, who specialise in delivering medical equipment. All of our packages are sent out on a pre-midday service and we track every package from our office: in the unlikely event that there is a problem we should be able to rectify it from our end to ensure you receive your hired goods before midday. We are not aware of another company in the mobility industry who are able to offer such a service as standard.

We also offer before 10am and Saturday morning delivery options, these can be selected at the checkout stage.

Whilst our cut-off for guaranteed delivery is 3.30 each afternoon, more often than not we can still arrange for a delivery the next morning until 5pm; if you’re in desperate need please call us on 0800 0258005 and we’ll see what we can arrange for you.

If, at any time, there is a fault with the equipment on hire, whether through accident or manufacture, Wheelfreedom aim to replace the faulty equipment the next working day without question. We do reserve the right to pass on a charge if the failure is due to deliberate misuse however we have not, to date, had to exercise this option.
This service is unique in the mobility industry; we are committed to ensure that all of our customers are able to enjoy the freedom derived from our equipment hire; and are not left without equipment during repair; as often happens if you take your own equipment to a repair facility.

Many of our customers initially hire a wheelchair from us on a short-term basis however, they soon learn that with the use of a wheelchair, and the low cost involved, their mobility and quality of life is enhanced dramatically. In order to make keeping the wheelchair more affordable, the hire charge is reduced by 50% after 12 weeks hire and after a year, the hirer can take ownership at no extra charge. The total charged over the course of the year is only modestly more than the recommended retail price; the small premium is attributed to the cost of next day replacement service.

Whilst we do not have a minimum term for the hire of our mobility equipment, we do have to levy a minimum charge which covers the first two weeks. This charge covers the costs of our demanding and thorough service and cleaning in between hires, resulting in a consistently low breakdown rate.

As detailed on ‘optional ownership’, ownership of the equipment can be taken once it has been on hire for a year. At this time the customer will forfeit our next day replacement service and manufacturer guarantee. However if a hirer chooses not to take ownership they can continue to hire their equipment at a discounted rate ensuring they are fully covered by our next day replacement service and insurance whatever the length of hire.

All of our mobility equipment is fully insured for use both at home and abroad together with a public liability insurance of £2,000,000. Our insurance covers accidental damage and theft, in which case we will send you replacement equipment within 24 hours, however we will ask for adequate proof of measures taken to avoid theft together with a police report.