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Servicing, Maintenance and Repairs

If you come to visit our showroom, you will be able to see our service centre through the viewing window - so you can watch our engineers at work! We have a substantial service centre, and our large team of engineers are experienced in maintaining, repairing and adapting mobility equipment. Regular servicing is vital to keep your mobility equipment reliably functioning, so it is always there for you.

Chessington Service Centre

Our Chessington HQ incorporates a substantial service centre, where we carry out repairs, servicing and bespoke adaptations on equipment we provide. Staffed by our experienced engineers, it is fully stocked with the equipment and parts needed to maintain your mobility equipment in top notch condition. We also have a decontamination room, allowing us to thoroughly clean your equipment.

Mobile Engineers

We also run a fleet of van-based engineers, able to come out to your address to carry out repairs. From our Chessington base, we can cover the whole of London and the South East, able to respond to your needs quickly and efficiently.

Servicing, Maintenance and Repairs

At Wheelfreedom we understand how important your mobility equipment is to maintaining your independence. Our experienced engineers can help to keep you mobile by carrying out any servicing and repairs you require. In line with the manufacturers' guidelines, we strongly recommend having a service carried out on your equipment annually to ensure it remains in good working order.

We can service and repair any wheelchair, scooter, rollator, chair or bed made by one of the manufacturers we are partnered with. Our technical team is experienced with these products, and are able to source spare parts for their range.

What we charge

We are able to offer discounted service and labour rates for those that have purchased their equipment from us.

A standard service costs £75 (ex VAT), or £60 (ex VAT) if you purchased your product from us. This includes up to an hour of labour, which is usually sufficient to service most items of mobility equipment; additional time is charged at our labour rate as below. This can be carried out either at your address for an additional call-out charge, or in our service centre.

An enhanced service costs £85 (ex VAT), or £70 (ex VAT) if you purchased your product from us. This includes up to an hour of labour, a full clean, and battery discharge test. Enhanced services will need to be carried out at our Chessington service centre.

Labour is charged at £25 (ex VAT) per 20 minutes, or £20 (ex VAT) per 20 minutes if you purchased your product from us. If we are visiting your address, then the minimum labour charge for repairs is one hour.

The call-out charge for us to come out to you depends on your location. For addresses within the M25 and local KT postcodes, it is £40. For other delivery locations, please contact us for a quote. Please bear in mind that if we need to bring your equipment to our workshop and then return it, we will need to charge for both ways.

Replacement parts are at an additional cost; this will be confirmed with you prior to fitting.

If you require a call-out from one of our Prescriptive Assessors instead of one of our engineers, for example for complex seating, advanced programming, and complex adjustments, there is a flat £200 (ex VAT) charge for this, which covers coming to your address and up to an hour of labour. Additional time is charged at £100 (ex VAT) per hour.

Service Packages

For those after the peace of mind that their equipment is kept in top condition and the reassurance that they do not need to worry about unexpected repair costs, we offer service packages that cover you for:

  • Product handover to your home address, including set up, programming, training and adjustments.

  • Follow-up visits for adjustments such as tweaking existing seating and re-programming controls.

  • Repairs due to breakdown, punctures, faulty parts, or wear and tear.

  • All parts for the above, including tyres, inner tubes, batteries and motors.

  • Our experienced specialists coming to you for repairs, within our catchment area of London and the South East of England.

  • All labour and call-out for the above.

  • Priority provision of a loan product should your equipment need to be taken to our workshop for repair (powerchairs and mobility scooters only).

  • An annual service of your equipment.

Please note that service packages do not cover the following:

  • Adaptations or accessories from a third party.

  • Damage due to misuse or abuse of the equipment.

  • Accidental damage, including when caused by a third party.

  • Water damage.

  • Loss or theft.

  • Breakdown recovery to get you home.

We would recommend the purchase of a comprehensive insurance policy from Fish Insurance to complete your cover.

A service package must be bought within 60 days of your purchase from us, and is available in one year increments up to a maximum of five years. The annual cost is as follows:

  • Standard manual wheelchair - £350

  • Prescriptive manual wheelchair - £550

  • Power add-on - £800, or £500 if purchased alongside a prescriptive manual wheelchair service package

  • Non-prescriptive powerchair - £800

  • Prescriptive powerchair - £1,050

  • Powerchair with special controls - £1,500

  • Standing powerchair - £1,500

  • Mobility Scooters - £650

A Growth bolt-on is available for an additional £150 for paediatric users; this covers assessing for and adjusting an existing wheelchair but does not cover the additional parts required.

We also offer a package of three annual services at your address that can be bought alongside your new product - this is at a reduced rate of £250 (ex VAT), saving you at least £50 on the cost of buying these separately.

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