Locations
Most people choose to collect their active wheelchair from our Chessington showroom, particularly when hiring one to try it out prior to purchasing - this allows you to view our full purchase range at the same time.
We can also deliver our active wheelchairs across London and the South East. The following towns and cities fall within our catchment area:
Berkshire - Reading, Bracknell, Maidenhead, Newbury, Windsor, Wokingham, Abingdon
Buckinghamshire - Aylesbury, Milton Keynes, Slough, Buckingham, High Wycombe
Essex - Basildon, Romford, Harlow, Brentwood, West Ham
Greater London - City of London, City of Westminster, Kensington and Chelsea, Hammersmith and Fulham, Wandsworth, Lambeth, Southwark, Tower Hamlets, Hackney, Islington, Camden, Brent, Ealing, Hounslow, Richmond upon Thames, Kingston upon Thames, Merton, Sutton
Hampshire - Winchester, Portsmouth, Basingstoke
Hertfordshire - Hertford, Watford, St. Albans, Hemel Hempstead, Stevenage, Hatfield
Kent - Maidstone, Canterbury, Bromley, Rochester, Margate, Folkestone, Dover, Greenwich
Oxfordshire - Oxford, Banbury, Bicester, Henley-on-Thames, Carterton, Thame
Surrey - Guildford, Croydon, Woking, Sutton, Kingston-on-Thames
Sussex - Chichester, Brighton, Worthing, Crawley, Hastings, Eastbourne, Bognor Regis, Horsham
Cost
There is a £90 (ex VAT) charge for delivery, setup and demonstration of active wheelchairs hired from us, and a £50 (ex VAT) charge for collection at the end of the hire.
Process
We look to deliver all our active wheelchairs within five working days. However, we will usually deliver them much quicker than this, either on the next day, or even the day of order. You can book in a convenient delivery time when you place your order.
We deliver all our active wheelchairs in a Wheelfreedom van to your address. A product specialist will then set up your equipment, making any adjustments necessary to ensure that the wheelchair is configured to provide a perfect fit for the user. They will then demonstrate the wheelchair and its functions, so those the people using it are confident with its operation.
We understand that every person is an individual, and that some handovers may require longer. Our experienced product specialists will spend as long as necessary to ensure you are comfortable with the equipment. As part of the handover process, we will carry out a full assessment to ensure that the wheelchair is suitable for the user - we therefore require that the person using the wheelchair is present on delivery.
Returning Equipment
When you have finished with your active wheelchair hire, please contact us to arrange collection. We will collect the wheelchair from your address in a Wheelfreedom van.
We are able to collect the equipment from a different location to the one it was delivered to, providing this is within our catchment area. However, if this is further away, there may be a surcharge for the collection.
